Snowball; Operations Management System (includes kitchen sink)

Snowball is a totally bespoke CRM, eCRM, Accounting, and Operations Management System developed for Duplication Centre.

Ad Finem has worked with Duplication Centre for six years, starting from a flat website, then adding e-commerce, and expanding to the most advanced operations management system in the industry. By far! An account of the relationship between Ad Finem and Duplication Centre can be found on their website, and details how the companies worked together to make Duplication Centre the industry leader in the UK.

The aim of Snowball was to automate the business. The system requires virtually no updating by staff and carries out most task automatically. Features include:

• Automated CRM
• Order management
• Integration with the company warehouse system
• Invoicing (fully automated)
• Invoice chasing (automated!)
• Prospect management and sales (automated!)
• eCRM (semi automated)
• Book Keeping (sadly not yet automated)
• Product Management
• Integration with Google Shopping, Parcelforce, Postcode lookup (PAC), Google Checkout, Google Apps

And lots more!