
Looking back at some of Ad Finem’s older projects I came across one of our early “milestone” projects. When Anite first contacted me I didn’t think much of the lead until I arrived at their offices. I found that although relatively unknown to the public, Anite was a major behind-the-scenes player in the technology world. Anite themselves were developers, but had done a poor job of developing their own support portal. It was a case of the cobbler’s shoes. Anite’s developers were busy with developing software for their clients, and had neglected their own portal. It was easier and cheaper for them to engage an outside company to do the work. Along came Ad Finem.
Anite is a publicly listed supplier of mobile technology; developing hardware for Sony Ericsson and other major mobile technology brands. The technology developed by Anite is up to three generations ahead of what’s currently available on the consumer market.
The project requirement was to develop a customer support portal for Anite’s clients which integrated with Anite’s internal systems and those of Anite’s suppliers. Some of Anite’s supplier did not provide a dedicated integration facility, however Ad Finem successfully developed alternative strategies to obtain the required data.
Functionality included:
- Support request management
- Asset management and inventory
- Support contract and warranty management
- Facility to book user services
- Software update archive
- Full customer archive
Current project status: Project was a one off build that is now maintained by Anite themselves.